At HealthyLifeNew.com, we strive to ensure your satisfaction with every purchase. Our Refund and Returns Policy is designed to provide you with peace of mind and a hassle-free experience. Learn more about how we handle refunds, returns, and exchanges.
Why Choose HealthyLifeNew.com?
We are committed to providing high-quality products and services. If something doesn’t meet your expectations, we’re here to make it right. Our customer-first approach ensures:
- Transparency: Clear guidelines for returns and refunds.
- Flexibility: Easy and straightforward processes.
- Support: Dedicated customer service to assist you every step of the way.
Refund And Returns Policy Overview
Eligibility For Returns
You can return most items purchased on HealthyLifeNew.com within 30 days of delivery, provided:
- The item is unused and in its original condition.
- It is returned with all original packaging, tags, and accessories.
- You have proof of purchase, such as an order confirmation or receipt.
Non-Returnable Items
Certain products may not be eligible for returns, including:
- Perishable goods such as food or supplements.
- Personalized or customized items.
- Items marked as “final sale” or “non-refundable.”
How To Initiate A Return
Returning an item is easy:
- Contact Customer Support: Email us at [email protected] with your order details and reason for return.
- Receive Return Authorization: We’ll review your request and provide a return authorization number and instructions.
- Ship the Item: Pack the item securely and send it to the address provided. Return shipping costs are typically the responsibility of the customer unless the item was damaged or defective.
Refund Process
Once we receive your returned item:
- We’ll inspect it to ensure it meets our return criteria.
- Approved returns will be processed within 5-7 business days.
- Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process the refund.
Exchanges
If you received a defective or incorrect item, we’d be happy to exchange it for the right product. Follow the same process for returns, and indicate your preference for an exchange.
Damaged Or Defective Items
If your order arrives damaged or defective:
- Contact us immediately at [email protected].
- Provide photos of the damaged item and packaging for faster resolution.
- We’ll replace the item or issue a full refund, including shipping costs.
Frequently Asked Questions
How long does it take to receive a refund?
Refunds are typically processed within 5-7 business days after the returned item is received and inspected.
Can I Return An Item Purchased On Sale?
Yes, sale items can be returned unless marked as “final sale.”
Who Pays For Return Shipping?
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.
Contact Us
Have questions or need assistance with your refund or return? We’re here to help:
- Email: [email protected]
- Live Chat: Available on our website for real-time support.